Shipping + Returns
We send orders using Australia Post and Sendle.
Express orders are posted with Australia Post.
You will be provided with a tracking number by the shipping company.
Please allow 3-5 business days for delivery to metropolitan areas, and up to 8 business days for delivery to regional areas within Australia.
Please allow around 2-3 weeks for delivery to international addresses, and longer at peak postage times like the holidays.
Please note that The Spiritual Toolbox is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of Australia – these are the sole responsibility of the recipient.
We are unable to change a shipping address once it has been lodged.
If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be returned to sender.
You can make your payments securely through our store using Visa, Mastercard, PayPal and AfterPay.
Bank transfers are accepted and can take up to 2 business days to be cleared.
If an item has been lost in transit, replacement items will be dispatched at our discretion. In some cases, recovery of insurance on these items can take up to 3 months. These are the Australia Post guidelines, so please bear with us if this should occur.
What happens in this case is that a missing parcel lodgement is made, then Aus Post will investigate. Depending on the result of this, It can be a quick fix, or a longer wait to see whether the parcel will be returned to sender. This is the 3 month time frame for international orders for returns. This is out of our hands, but we insure packages for this very reason.